Returns & Exchanges
We want you to love your curls, which is why we offer a 30-day return window for products that don't meet your hair's unique needs. Please ensure items are lightly used or unopened to qualify for a full refund to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
Package Your Items
Securely pack your Curlsmith products in their original packaging or a sturdy box to prevent damage during transit.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing